Customer data integration software

  • June 20, 2006 20 Jun'06

    Electronic medical record system gets a leg-up with CDI

    Healthcare provider Sentara used customer data integration software to prepare for an electronic medical record project, diminish duplicates and match patient data across systems.

  • June 07, 2006 07 Jun'06

    Gartner CDI study picks the market leaders

    Gartner's Magic Quadrant for customer data integration hubs names the market leaders and some potential pitfalls. This year, one company came out in front.

  • May 23, 2006 23 May'06

    Customer data integration (CDI) basics, with expert Jill Dyché

    In our inaugural podcast, we explore customer data integration (CDI) basics, from the technology to the business considerations, with CDI expert Jill Dyché.

  • May 10, 2006 10 May'06

    Microsoft tackles its own CDI project

    It takes more than just CEO Steve Ballmer's say-so to get a customer data integration project done right at Microsoft. It takes a lengthy commitment and organizational CDI support.

  • April 08, 2006 08 Apr'06

    Seven reasons customer data integration projects fail

    Customer data integration projects are susceptible to failure because they touch people, process and technology across an enterprise. Here are some common pitfalls to avoid.

  • April 05, 2006 05 Apr'06

    Building a CDI business case takes careful planning

    Customer data integration has enterprise-wide benefits, but finding funding and executive support can be a challenge.

  • April 05, 2006 05 Apr'06

    CDI trends to track

    A recent study outlined customer data integration (CDI) trends to watch and offered recommendations for companies implementing CDI in a rapidly morphing market.

  • March 03, 2006 03 Mar'06

    Strategy, skills keys for CDI-MDM success

    The chairman of a new CDI-MDM summit told attendees to protect their people, shrewdly evaluate commercial offerings and avoid "repaving the cow path."

  • February 16, 2006 16 Feb'06

    Special report: Customer data integration

    Compliance requirements and business growth are driving the enterprise to embrace customer data integration. All this month, will present a robust look at the technology and processes that lead to the elusive ...

  • February 08, 2006 08 Feb'06

    Compliance, maturity drive CDI growth

    The market for CDI software continues to explode, doubling last year, with more record growth expected until 2010, according to Gartner.

  • January 11, 2006 11 Jan'06

    The best practices in customer intelligence

    Customer intelligence management can help improve acquisition, retention and profitability. A study describes the best practices of early adopters and offers recommendations.

  • December 28, 2005 28 Dec'05

    2005's top 10 stories in CRM and customer data

    We rummaged through our stories from last year and came up with a list of the most compelling and important articles in CDI and CRM. In many ways, it was a landmark year.

  • December 21, 2005 21 Dec'05

    Oakwood Worldwide strikes a perfect balance with data integration

    A new data integration platform enables new tools, such as real-time BI, to coexist with old tools, including a legacy mainframe.

  • November 03, 2005 03 Nov'05

    XO gives a CDI initiative the kiss of success

    When XO Communications needed a better way to correlate customer data across disparate systems, it started with the basics and saw results in just a few months.

  • November 03, 2005 03 Nov'05

    Oracle acquisition highlights data management wars

    The Oracle-Siebel combo not only gives Oracle access to Siebel's customers, but also its infrastructure, improving Oracle's standing in the battle against SAP and IBM.