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June 2013, Volume 1, Number 3

IT as a Service transforming traditional IT departments

Jon Peirce jokes that IT in most businesses resembles a busy Department of Motor Vehicles office: People wait, demanding service, while employees work their way through the lines with as much patience and efficiency as they can muster. Jon Peirce Senior VP of IT EMC Corp. "That's the way our IT organization was structured," said Peirce, senior vice president of IT at technology vendor and computing services provider EMC Corp. in Hopkinton, Mass. "Until we realized that if we continued to operate IT with that business model, we would quickly become irrelevant given the options people have." Those options are the business services available in the cloud. Unlike the DMV, the IT department is not the only game in town -- anymore, that is. Today, it's easy for someone to download a mobile application onto a company smartphone, or for a department to subscribe to cloud services like Microsoft's Windows Azure to access a virtual computing environment. Known as "shadow IT" -- the bypassing of traditional corporate channels to acquire ...

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