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Business intelligence, CRM and CDI
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The best practices in customer intelligence
SearchDataManagement.com | 11 Jan 2006
ARTICLE - Customer intelligence management can help improve acquisition, retention and profitability. A study describes the best practices of early adopters and offers recommendations.
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XO gives a CDI initiative the kiss of success
SearchDataManagement.com | 03 Nov 2005
ARTICLE - When XO Communications needed a better way to correlate customer data across disparate systems, it started with the basics and saw results in just a few months.
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The right mix of BI and CRM analytics
SearchCRM.com | 11 Apr 2005
ARTICLE - With SAS and Onyx both releasing new products today, businesses need to consider both CRM analytics tools and BI.
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| EXPERT TECHNICAL ADVICE: 1 - 1 of 1 |
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How is BI different from CRM?
Expert: William McKnight | 12 May 2003
EXPERT ANSWER - William McKnight explains that business intelligence is a broad category that includes many uses of data, one of which is in pursuit of a CRM strategy.
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SEE ALSO - Topics Related to Business intelligence, CRM and CDI:
Business intelligence and CPM,
The Excel factor,
Business intelligence, privacy and security,
Business intelligence and BPM,
Business intelligence and search,
Business intelligence and text mining,
Business intelligence and other technologies,
Business intelligence and data quality,
Business intelligence and compliance |
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