Issue OverviewBusiness Information - October 2013, Volume 1, Number 5
In a world where newfangled devices become mainstream seemingly overnight, companies are finding that legacy applications and a Facebook page no longer cut it. Whether confused by modifying existing mobile apps or curious about the soon-to-be-released Web app development tool kit called Google Web Designer, this issue of Business Information offers readers insight into how companies can use communication channels like social media and mobile to improve their customer relationships -- and the bottom line. Access >>>
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ECM project ushers in BPM at Rehmann Financial
by Lauren Horwitz
An enterprise content management project to eliminate paper and shore up compliance morphed into a business process management initiative.
Multichannel integration is the next step for customer service
by Stephanie Neil
There have never been more ways to connect with customers. That's why forward-thinking companies are integrating data across channels.
Customer experience metrics: How do you measure happy?
by Lena J. Weiner
Customer experience metrics are growing in popularity. But, at a time when organizations want to measure everything, what are the important data points to measure?
- ECM project ushers in BPM at Rehmann Financial by Lauren Horwitz
Will upcoming Google Web Designer fix Java pros' Android problem?
by Cameron McKenzie
Mobile developers are hoping for something a little different in the upcoming Google Web Designer kit: a better way to program apps for Google's popular OS.
Social media for business forces changes to enterprise architecture
by Jan Stafford
Social media can be a boon for businesses, but they’re challenging classic approaches to enterprise architecture -- and changing it.
Mobile computing backlash: App modernization needs on the rise
by Jan Stafford
Mobile computing is on the rise, and application capabilities are having a hard time keeping up with the latest devices.
- Will upcoming Google Web Designer fix Java pros' Android problem? by Cameron McKenzie
The buzz: Location intelligence software puts data on the map
by Ed Burns
Some businesses have a lot to gain from location intelligence, but it isn't the right destination for every industry.
- The buzz: Location intelligence software puts data on the map by Ed Burns
When it comes to online engagement, the pressure's on
by Scot Petersen
Business as usual won't cut it in a world where the customer has so many ways to reach out to, well, anyone. Business and IT leaders should heed the customer's call.
Stretch the benefits of financial benchmarking
by Mary Driscoll
Financial benchmarking can uncover and eliminate bottlenecks, speed up processes and give the entire business a boost.
Bow down to the IT ROI throne on all BI projects? Fuggedaboutit!
by Craig Stedman
You can't demonstrate a projected return on investment for a proposed business intelligence or analytics project? Maybe you shouldn't have to.
- When it comes to online engagement, the pressure's on by Scot Petersen
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