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October 2013, Volume 1, Number 5

Today's customer service starts with mobile, social consciousness

In a world where newfangled devices become mainstream seemingly overnight, companies are finding that legacy applications and a Facebook page no longer cut it. Whether confused by modifying existing mobile apps or curious about the soon-to-be-released Web app development tool kit called Google Web Designer, this issue of Business Information offers readers insight into how companies can use communication channels like social media and mobile to improve their customer relationships -- and the bottom line.

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