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Social business, collaboration take the enterprise into uncharted waters
Social media has already set sail, and organizations have been trying to keep pace. At first, some barely treaded water, and others were pulled under by social's powerful currents. But the prospects of a land of business benefits -- keeping tabs on customers' wants and needs, expanding into new markets and ultimately boosting the bottom line -- were too tempting to turn back to familiar shores, even when goodies like return on investments seemed farfetched.
In this issue of Business Information, we follow the voyage to value, examining how the Red Cross used social media to determine where victims are in crises. We look at the American Cancer Society, which started seeing evidence of ROI. And we explore social BPM, which blends business process management software with social media capabilities, delve into the philosophical side of "social collaboration" -- using social networking technology to share information and work together -- and look at the role human resources could play in the world of social business.
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Features in this issue
CIO Wade Lewis has been in IT long enough to know that patience and planning are rewarded, particularly with an EBS upgrade.
Social networking initiatives have been fraught with challenges from the very start. But as technology improves and organizations gain expertise, they're starting to pay off.
Companies are switching from closed-door BPM to a more democratic approach, and their cue comes from the madding crowd of social media.
With organizations far and wide armed with social networking tools, collaboration among employees should be a cinch, right? Maybe. But it’ll take some insight from a certain philosopher.
News in this issue
HTML5 promises Web developers a host of streamlined and cross-platform development updates. But becoming a standard is not a given.
Apache Hadoop 2 is now generally available, but most organizations lack the necessary skills to support the big data platform in-house.
Columns in this issue
In the exceedingly important field of social media, the social enterprise is learning it's not about the tools -- it's about how you use them.
The HR Technology Conference was rife with examples of companies putting enterprise social networks to good use.