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Project management (PM) is always key to a major IT initiative -- even a decision-support system. However, many factors influence how easy it will be to manage your project. Some of these include:
- The scope of the new system
- The complexity of the new system
- The external business environment
- The capacity of your current end-users to engage in testing, training and the like
In terms of steps to follow, I recommend in my book Why New Systems Fail: Theory and Practice Collide the following broad phases of software deployment:
- Discovery/business needs assessment
- Application exploration
- System design
- System testing
- System activation
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