Communicating with the DSS

Communicating with the DSS

William McKnight, President at McKnight Consulting Group

What must be present in order for the user to be able to communicate well with the decision support system?

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The viability of the interface to the DSS is in the eye of the beholder. User representation should select the data access tools and work very closely with the team that develops the reports and customizations to the tools to ensure it meets expectations. For effective communications otherwise between users and DSS, I recommend a program of data stewardship.

For more information, check out SearchCRM's Best Web Links on Decision Support Systems.

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This was first published in August 2002

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